Country’s largest lender, State Bank of India (SBI) is set to organize a ‘Customer Meet’ nationally on November 22, 2019, with an objective to engage with customers to further enhance their experience and provide better service delivery. SBI will also inform customers about the benefits and convenience of using digital payment modes and safe digital banking practices to be followed while undertaking transactions. Through this initiative, the bank aims to engage with customers through 517 locations from 17 Local head offices (LHOs) of SBI across the country.
Meetings will be addressed by the senior functionaries of the Bank. Under this initiative, customers can interact with Bank staff to discuss their concerns and share feedback & suggestions on the banks’ products and services. Customer feedback and suggestions help the bank to improvise on existing products and services.
On the announcement, P. K. Gupta, MD – Retail & Digital Banking, SBI said, “Customer engagement is an on-going process which is SBI’s utmost priority. Their valued feedback and suggestions help the bank to offer quality banking experience. The bank is always committed to providing hassle-free banking services to its customers.”
Recently, the SBI has reduced the SBI savings account interest rate to 3.25 percent on all those SBI accounts that has deposits below Rs 1 lakh. The new interest rate has become effective from 1st November 2019 on all SBI savings account having deposits less than Rs 1 lakh.